Guide
Choosing an Auto Body Shop After an Insurance Claim
Quick answer
How to pick a repair shop, handle insurer preferences, and document supplements.
You generally choose the shop
Insurers may suggest preferred shops for convenience and pricing agreements. You can usually select a shop you trust — confirm with your policy and state consumer rules.
Quality checks
- OEM vs aftermarket parts discussions
- Frame measurements on structural hits
- Written warranties on workmanship
- Clear communication about rental coverage days
Supplements are normal
Hidden damage appears after teardown. A supplement is an updated estimate. Ask the shop to photograph uncovered damage so you understand each added line item.